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Social Services
Mooresville location now open!
We are happy to announce that our Mooresville location is open and staffed to help with Food and Nutrition Services, Medicaid, Work First, Day Care, and the Energy Programs. The office is located at the Government Center South Building 4th Floor. 610 E Center St, Mooresville NC.
Iredell County Department of Social Services is available to serve you and your household needs. We offer face-to-face interviews and telephone interviews. You can apply in person at the Mooresville or Statesville locations listed on this site or you may apply by mail, by phone, fax, e-mail, or on-line at https://epass.nc.gov/.
You can call our office at 704-873-5631 and select option 4 from the main menu to receive assistance in creating an epass account with enhanced options that will allow you to apply for most programs, submit verifications, check on the status of your application, and submit recertifications and changes.
You can text our agency at 704-873-5631 with questions or to provide verifications.
Adult Day Care Service
- Arranges placement and transportation
- Assesses need and eligibility
- Pays for care at licensed facility
Eligibility
- 18 and up
- Iredell County resident
- Must be income eligible
- Sliding fee scale
Rest Home Care (Adult Foster Care)
- Assists families in locating nursing or rest home; assists new residents’ adjustment to nursing or rest home
- Assists operator in licensing procedures for rest homes
- Provides financial assistance for nursing or rest home care
- Supervises facilities’ adherence to rest home standards
Eligibility
- Iredell County resident
- Must be financially eligible for nursing/rest home care
Helpful Links
Adult Protective Services
- Assists in alleviating conditions causing need for protection
- Receives referrals and assesses need for protective services
Eligibility
- 18 years and up
- Iredell County resident who is disabled, abused, neglected, or exploited and is in need of agency intervention
Non-Discrimination Statement
It is the policy of the Iredell County Department of Social Services to provide services, care, benefits, and assistance to all qualified persons without regard to race, color, national origin, sex, age, disability, religious beliefs and / or, political beliefs.
Work First Family Assistance
Financial assistance provided to help eligible families meet living expenses (monthly check and Medicaid card).
Eligibility
The child must:
- Be 17 or younger
- Be deprived of principal wage earner (death, absence, incapacity, unemployment)
- Live in Iredell County with specified relative
- Not receive SSI
To apply for Work First Family Assistance go to https://epass.nc.gov/ to create an epass application or call the office at 704-873-5631 to apply by phone. You can also text 704-873-5631 to submit questions or supply any verifications.
For more Information regarding Work First Family Assistance Click Here!
Child Support Enforcement Program (IV-D)
- Child support services are categorized into 5 major areas:
- Collections of child support payments
- Enforcement of child support obligations
- Establishment of legal child support obligations
- Establishment of paternity for illegitimate children
- Location of absent parents
Eligibility
- An application fee for custodial parent not receiving public assistance
- If child is emancipated, child support order cannot be established
- Services provided to any custodial parent regardless of income level, birth to age 18
For more information on child support enforcement or to apply, go to https://ncchildsupport.ncdhhs.gov/ecoa/caseApplicationInfo/1.htm.
Child Protective Services
- Assesses information in relation to law
- Investigates allegations and determines if child is abuse neglected, or dependent
- Provides services to protect services to protect child and ameliorate abusive/neglectful conditions if substantiated
- Receives referrals
Eligibility
- Age: birth to 18 years old
- Iredell County resident in need of protective services
Individual and Family Adjustment Counseling Services
- Assists in negotiating community resources
- Interpersonal, marital, family, and community
- Personal and family counseling on relationships
Eligibility
Iredell County resident
Problem Pregnancy Services
- Assists in exploring alternatives: abortion, adoption, keeping baby
- Community resources to support decision
- Locating
- Maternity home placement
- Prenatal care
Eligibility
- Iredell County resident
Child Day Care
- Assesses need and eligibility
- Helps arrange placement
- Pays for care at approved facility
Eligibility
- Child: birth and up
- Iredell County resident
- Must be income-eligible
- Vendor: 18 and up, sliding fee scale
Adoption
- Accepts and prepares infants and children for placement
- Coordinates and supervises placements
- Evaluates families
- Prepares studies
- Seeks appropriate children for placement
Eligibility
- Age: 21 and older for adoptive parents
- Age: birth-18 years old
- Iredell county resident
Child Foster Care
- Evaluates families
- Assists in licensing process
- Determines child’s need for care
- Locates and arranges placement
- Makes and supervises placements
- Monitors licensing standards and assists in re-licensing
- Supervises placement and services to meet child’s needs
Eligibility
- Age: birth-21
- Age of foster parents 21-65
- Iredell County resident
North Carolina Medicaid is Changing
Most people on Medicaid will now have a choice of a health plan (PHP) and a primary care provider (PCP). All of the services paid for by Medicaid will remain the same and the local Department of Social Services will continue to determine your eligibility; however, the health plan will be administering your health coverage and issuing your Medicaid card to you. You will have 90 days once you receive your Medicaid card from the Health Plan to contact the Enrollment Broker to change health plans. The Enrollment Broker can be reached using several methods as listed below.
- Go to the website – https://ncmedicaidplans.gov/
- Use the NC Medicaid Managed Care Mobile app
- Call toll free: 1-833-870-5500 (TTY: 1-833-870-5588)
If you need a replacement card or have questions regarding coverage or payment of claims, you will need to contact your health plan at the numbers listed below.
AmeriHealth Caritas: 1-855-375-8811
TTY: 1-866-209-6421
24 hours a day, 7 days a week
amerihealthcaritasnc.com
Carolina Complete Health: 1-833-552-3876
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
carolinacompletehealth.com
Healthy Blue: 1-844-594-5070
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
healthybluenc.com
United Healthcare: 1-800-349-1855
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
uhccommunityplan.com/nc
WellCare: 1-866-799-5318
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
wellcarenc.com
Tailored plan launch has been delayed until October 1, 2023.
Medicaid
A medical assistance program for low-income people; services include:
- Dental services
- Eyeglasses
- Hospice and home health care
- Hospital care
- Laboratory and x-ray services
- Personal care services in the home
- Physician visits
- Prescription drugs
- Skilled and intermediate nursing home care
Eligibility
- Differs for various Medicaid programs
- Individuals must meet income guidelines
For more information regarding Medicaid Services Click Here!
Did you know that you can apply at https://epass.nc.gov/?
Did you know that you can create an enhanced epass account? By doing so, you will be able to submit documents, report changes, and check on the status of your application or case. If you need assistance, please call 704-873-5631 and press option 4.
Did you know you can submit your information or apply in person in Mooresville at 610 E. Center Ave Mooresville NC 28115 OR in Statesville at 549 Eastside Drive Statesville NC 28625?
Did you know that you can apply by phone at 704-873-5631? The worker can complete your application with a voice signature option.
Did you know that you can text your information to 704-873-5631?
Did you know that you can e-mail your information or application for Medicaid to ICDSS.Medicaid@iredell.nc.gov?
Did you know you can fax your information or application to 704-832-2370 or 704-660-0032?
Did you know that you can submit your information or paper application by leaving it in a drop box located in Mooresville at 610 E. Center Ave Mooresville NC 28115 or in Statesville at 549 Eastside Drive Statesville NC 28625?
Did you know that you can apply at https://www.healthcare.gov/?
Medicaid Transportation
- Assists in arranging for and paying for transportation to medical providers.
- Provision of transportation to medical services by transportation aide.
Eligibility
- Iredell County resident who is Medicaid eligible and certified Medicaid
A medical assistance program for low-income people; services include:- Dental services
- Eyeglasses
- Hospice and home health care
- Hospital care
- Laboratory and x-ray services
- Personal care services in the home
- Physician visits
- Prescription drugs
- Skilled and intermediate nursing home care
Special programs include Medicaid for the aged, family and children.
Contact 704-928-2038 to apply for and schedule Non-Emergency Medicaid Transportation unless you are enrolled in Managed Care with a Health Plan. If you are enrolled in a Health Plan and need to arrange for transportation to medical appointments please contact the below depending on which plan you manages your Medicaid.
AmeriHealth Caritas: call toll free at 1-833-498-2262
Carolina Complete: call toll free at 1-855-397-3601
Healthy Blue: call toll free at 1-855-397-3602
United Healthcare: call toll free at 1-800-349-1855
WellCare: call toll free at 1-877-598-7602
Special Assistance to Certain Disabled (SCD)
A financial assistance program for eligible individuals. There is no medical assistance with this program.
Eligibility
Iredell County residents:
- Ages 18-64
- Must have been denied disability based on Social Security standards, but must meet disability definition for this group
- Must meet income and asset guidelines
Health Support
- Family planning counseling including certification of sterilization procedures.
- Facilitates access to and use of needed medical care.
Eligibility
- Iredell County resident
- Must be income eligible for abortion and sterilization
For more information regarding Medicaid Services visit the NCDHHS Medicaid web page!
To Apply Online for Medicaid Services visit the North Carolina ePASS website!
Food & Nutrition (Food Stamps)
Provides eligible households with food stamps one time per month in order to purchase food for the family unit and raise its nutritional level.
Eligibility
Must be U.S. citizens, resident of Iredell County, and meet income, resources, and other regulations mandated by USDA.
For more information regarding Food & Nutrition Services visit the NC Department of Health and Human Services website!
To Apply Online for Food & Nutrition visit the North Carolina ePASS website!
Did you know that you can apply at https://epass.nc.gov/?
Did you know that you can create an enhanced epass account? By doing so, you will be able to submit documents, report changes, and check on the status of your application or case. If you need assistance, please call 704-873-5631 and press option 4.
Did you know you can submit your information or apply in person in Mooresville at 610 E. Center Ave Mooresville NC 28115 OR in Statesville at 549 Eastside Drive Statesville NC 28625?
Did you know that you can apply by phone at 704-873-5631?
Did you know that you can text your information to 704-873-5631?
Did you know that you can e-mail your information or application for Food and Nutrition to FNS-SNAP@iredell.nc.gov?
Did you know you can fax your information or application to 704-832-2370 or 704-660-0032?
Did you know that you can submit your information or paper application by leaving it in a drop box located in Mooresville at 610 E. Center Ave Mooresville NC 28115 or in Statesville at 549 Eastside Drive Statesville NC 28625?
Work First Employment Services
- Assesses educational and employment readiness needs.
- Assists with education planning, attainment, job training, job seeking, job retraining behaviors and removing barriers to education and job goal attainment.
Eligibility
- Ages 18 and up
- Iredell County residents
- Work First Family Assistance recipients
- For more information regarding Work First Employment Services Click Here!
AFDC Emergency Assistance Program
Provides emergency assistance to persons who are in need of help that would benefit a child. Types of assistance include:
- Rent/eviction
- Shelter
- Utilities
Cash payment made by vendor payment.
Eligibility
- Be in a crisis situation
- Have at least once child under 18 in the home
- Meet income and reserve requirements
- Must be Iredell County resident
Special Assistance Programs (SAD; SAA)
Special Assistance for the Disabled (SAD) and Special Assistance for the Aged (SAA) provide financial assistance for eligible persons in licensed facilities. Medicaid services are also provided.
Eligibility
Must:
- Be a resident of domiciliary care facility or mental health group facility
- Meet income and asset guidelines
- Special Assistance for the Disabled: 18-64
- Special Assistance for the Aged: 65 and over
- SSI eligible or ineligible
Special Assistance for Aged or Disabled: all applications must be submitted in person at Mooresville office located at 610 E. Center Ave Mooresville NC 28115 or Statesville office located at 549 Eastside Drive Statesville NC 28625.
For more information on Special Assistance for Adult Care Home residents click here:
https://www.ncdhhs.gov/assistance/adult-services/state-county-special-assistance
For more information on In Home Special Assistance click here: https://www.ncdhhs.gov/assistance/adult-services/state-county-special-assistance-in-home