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Customer Satisfaction Survey 3/18
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Thank you for completing this Planning & Development survey to help us serve you better.
Please provide the name of the Staff member who assisted you:
Method of Contact:
Personal Visit
E-mail Contact
Phone Contact
Type of Service Provided
General Information/Land Development Code
Residential Information
Commercial Zoning Permit
Zoning Enforcement/Complaint
Floodplain
Rezoning/Special Use/Variance
Addressing
Erosion Control
Subdivisions
Other
Tell us how satisfied you were with our levels of service. Please select your response.
Overall, how satisfied were you with the services we provided?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Staff was knowledgeable about the services being provided.
Very Knowledgeable
Knowledgeable
Neutral
Slightly Knowledgeable
Not at all Knowledgeable
Staff was polite and professional.
Exceeded Expectations
Met Expectations
Neutral
Less Than Expected
Did Not Meet Expectations
Staff provided enough education to help you understand the rules.
Exceeded Expectations
Met Expectations
Neutral
Less Than Expected
Did Not Meet Expectations
Staff provided information in a timely manner.
Exceeded Expectations
Met Expectations
Neutral
Less Than Expected
Did Not Meet Expectations
How fully did you understand the materials and/or information given to you?
Very Well
Well
Neutral
Not Well
Not at All
What is your satisfaction level of how thoroughly staff addressed your questions and concerns?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Is this the first time you have used our service?
Yes
No
If you have used our services before, how many times in the past year?
Please provide additional feedback about your experience working with us (Compliments, Concerns, Etc.)
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